Language
default Default Store View
  • Compare
Toggle Nav
Menu
Account
Settings
Language
default Default Store View
Search
All Categories
My Cart
< Back

Testifire XTR2 Frequently Asked Questions

FAQs_Icons-04.png

Service & Repair

Can you repair the product yourself?
Users can clean, maintain and change serviceable items in the field only. Self repairs
will invalidate the warranty


For outside of the warranty period or accidental damage, what can you repair?

  1. Cup Repair Bundle
  2. LCD Repair Bundle
  3. Fan/Motor Repair Bundle
  4. Body Shell Repair Bundle
  5. Main Board Repair Bundle
  6. Cup Tightening Repair Bundle


How much is it to repair the testers?
Go to our Website for Repair Bundle prices


What’s the process for getting the product repaired?
User raises an RMA with Product Support and return the product to their nearest authorised service centre



Do you issue loan units whilst the product is being repaired?
Unfortunately we are unable to provide loan units during a repair


How can I keep my tester in top working order?
Refer to user manual for cleaning guides and help video in Detectortesters Connect App


Does the product need an annual service?
No. There is no need to return Testifire XTR2 for an annual service or calibration


My tester is asking me to clean the IR sensor. What does this mean?
This message appears when the infrared sensor inside the test cup is too dirty and
cannot self-calibrate. You should clean the sensor with a lint free dry cloth

 
How long do repairs take? How long before you get the product back?
Go to our Website for lead times for your repairs



part of Noventis Safety group